Returns & Refunds

We hope you love your Toko purchase. If something isn’t quite right, please read our returns policy below.

In-Store Purchases

We’re happy to offer an exchange or store credit within 7 days of purchase for full-priced items purchased in store.

Items must be unworn, unused and in original condition with all tags attached. Proof of purchase is required.

Please choose carefully, as we do not offer refunds for change of mind on in-store purchases.

Sale items are final sale and cannot be returned or exchanged unless faulty.

Online Purchases

We understand that shopping online can be a little different, so full-priced items purchased through our online store can be returned within 7 days of receiving your order for a refund, exchange or store credit.

Returned items must be unworn, unused and in original condition with all tags attached.

To arrange a return, please contact us within 7 days of receiving your order. Return postage for change-of-mind returns is the responsibility of the customer. We recommend using a tracked postage service, as Toko cannot be responsible for parcels lost in transit.

Original shipping costs are non-refundable.

Sale items are final sale and cannot be returned or exchanged unless faulty.

Faulty Items

If you believe an item is faulty, damaged or not as described, please contact us as soon as possible with your proof of purchase and details of the issue.

Faulty items will be handled in accordance with your rights under the Australian Consumer Law. Where an item has a major fault, you may be entitled to a refund or replacement. These rights apply regardless of whether the item was purchased at full price or on sale.

Please Note

For hygiene reasons, earrings and other pierced jewellery cannot be returned for change of mind.

All returns are subject to the conditions above and your rights under Australian Consumer Law.

Shipping

Return address:
Returns
5 Barnard Street
Bright, Vic 3741

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.